Shipping policy

Terms of Service for Express Yourself Candle Co

Effective Date: 1/01/2025

Welcome to Express Yourself Candle Co! By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you may not use our services.

1. General Information

  • Our website is operated by Shopify, located in the USA.
  • By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products and Availability

  • We sell handmade candles and related products. All items are subject to availability, and we reserve the right to discontinue products at any time.
  • We strive to display accurate product descriptions, pricing, and images, but errors may occur. We reserve the right to correct any pricing or product description errors and will notify you in case of any discrepancies before your order is finalized.

3. Orders and Payment

  • When you place an order through our website, you are making an offer to purchase our products, subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that are incorrect, suspicious, or in violation of our policies.
  • We accept payments via debit/credit card from major carriers. You are responsible for providing accurate and complete payment information.
  • All prices are listed in US dollars, and applicable taxes will be added during checkout.

4. Shipping and Delivery

  • We offer shipping within the United States only and aim to ship orders within 1-2 business days of receiving payment. Delivery times vary depending on the destination and shipping method selected.
  • Shipping costs will be calculated at checkout. Delivery delays may occur due to circumstances beyond our control (e.g., weather, customs delays).
  • Customers are responsible for providing accurate shipping addresses. We are not liable for lost or delayed shipments due to incorrect information.

5. Returns and Refunds

  • We take pride in the quality of our products, but if you are unsatisfied, we offer returns and exchanges within 10 days of receiving your order, provided the item is unused and in its original condition.
  • To initiate a return or exchange, please contact us at Cynthia@expressyourselfcandleco.com with your order number and reason for return.
  • We do not accept returns for personalized or custom-made candles unless they are defective or damaged.
  • Shipping fees for returns are the responsibility of the customer, unless the product is defective.

6. Cancellations

  • Orders can be canceled within 24 hours of placing them. After this period, we may have already processed or shipped the order, and cancellations may not be possible.
  • To cancel an order, please contact us as soon as possible at cynthia@expressyourselfcandleco.com.

7. Product Care and Safety

  • Our candles are handmade, and each one may vary slightly in color, shape, and size. Please follow safety guidelines when using candles to avoid fire hazards.
  • Always trim the wick to 1/4 inch before lighting and never leave a burning candle unattended.
  • We are not responsible for any damage or injury resulting from improper use of our candles.

8. Intellectual Property

  • All content on our website, including but not limited to text, images, logos, and designs, is the property of Express Yourself Candle Co, and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, or distribute any content from our website without our express permission.

9. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your personal data.

10. Limitation of Liability

  • To the maximum extent permitted by law, Express Yourself Candle Co. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damages for lost profits, business interruption, or personal injury arising from the use or inability to use our products.

11. Indemnification

  • You agree to indemnify, defend, and hold harmless Express Yourself Candle Co, its officers, employees, agents, and affiliates from any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from your use of our products or violation of these Terms.

12. Changes to Terms of Service

  • We may update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services after such changes will constitute your acceptance of the revised Terms.

13. Governing Law

  • These Terms are governed by the laws of [Connecticut, USA, without regard to its conflict of law principles. Any disputes will be resolved in the courts of Connecticut, USA.

14. Contact Us

  • If you have any questions or concerns about these Terms or our products, please contact us at:

    Express Yourself Candle Co.
    Email: Cynthia@expressyourselfcandleco.com

    Phone: 860-821-1021