Frequently Asked Questions:

What types of candles do you offer?

We offer a curated selection of luxury scented candles made with coconut apricot wax, each inspired by renowned literary works. Our candles are crafted with premium ingredients to ensure a clean burn and captivating aromas.

How are your candles made?

Our candles are meticulously crafted using high-quality coconut-apricot wax and fragrance oils. Each scent is designed to provide a unique sensory experience, combining fragrance with poetry through QR code-activated poems.

What is the burn time of your candles?

The burn time of our candles varies depending on the size and formulation. On average, our luxury candles have a burn time ranging from 18 to 65 hours, allowing for extended enjoyment of the fragrance. Specifically, the 4-ounce candles burn for 18 hours, the 7-ounce candle will burn for 57 hours, and the 10-ounce candle will burn for 65 hours.

Are your candles eco-friendly?

Yes, we prioritize sustainability in our production process. Our candles are made from eco-friendly materials, including natural coconut-apricot wax and phthalate-free fragrance oils, ensuring a cleaner burn and reduced environmental impact.

How should I care for my candles?

To maximize the lifespan of your candle, trim the wick to 1/4 inch before each use, and allow the wax to melt evenly across the surface during the first burn. This practice helps prevent tunneling and ensures an even burn.

Do you offer gift options or packaging?

Yes, we offer gift options and can provide special packaging for your purchases. Please check our website for available gift sets and customization options.

What if I need help creating my audio for my personalized candle? Do you provide custom personalized messages for candles?

If you would like for us to create and record the message for your personalized candle in our studio, then there is an additional $20 charge per message recorded with a maximum length of 3-5 minutes. We will invoice you this charge separately after checkout and agreement has been discussed with the owner.  Please contact the owner at cynthia@expressyourselfcandleco.com

How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website to receive updates on new product launches, promotions, and exclusive offers directly to your inbox.

What is your return/ refund policy?

Terms of Service for Express Yourself Candle Co

Effective Date: 1/01/2025

Welcome to Express Yourself Candle Co! By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you may not use our services.

1. General Information

• Our website is operated by Shopify, located in the USA.
• By placing an order, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products and Availability

• We sell handmade candles and related products. All items are subject to availability, and we reserve the right to discontinue products at any time.
• We strive to display accurate product descriptions, pricing, and images, but errors may occur. We reserve the right to correct any pricing or product description errors and will notify you in case of any discrepancies before your order is finalized.

3. Orders and Payment

• When you place an order through our website, you are making an offer to purchase our products, subject to acceptance. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that are incorrect, suspicious, or in violation of our policies.
• We accept payments via debit/credit card from major carriers. You are responsible for providing accurate and complete payment information.
• All prices are listed in US dollars, and applicable taxes will be added during checkout.

4. Shipping and Delivery

• We offer shipping within the United States only and aim to ship orders within 1-2 business days of receiving payment. Delivery times vary depending on the destination and shipping method selected.
• Shipping costs will be calculated at checkout. Delivery delays may occur due to circumstances beyond our control (e.g., weather, customs delays).
• Customers are responsible for providing accurate shipping addresses. We are not liable for lost or delayed shipments due to incorrect information.

5. Returns and Refunds

• We take pride in the quality of our products, but if you are unsatisfied, we offer returns and exchanges within 10 days of receiving your order, provided the item is unused and in its original condition.
• To initiate a return or exchange, please contact us at Cynthia@expressyourselfcandleco.com with your order number and reason for return.
• We do not accept returns for personalized or custom-made candles unless they are defective or damaged.
• Shipping fees for returns are the responsibility of the customer, unless the product is defective.

6. Cancellations

• Orders can be canceled within 24 hours of placing them. After this period, we may have already processed or shipped the order, and cancellations may not be possible.
• To cancel an order, please contact us as soon as possible at cynthia@expressyourselfcandleco.com.

7. Product Care and Safety

• Our candles are handmade, and each one may vary slightly in color, shape, and size. Please follow safety guidelines when using candles to avoid fire hazards.
• Always trim the wick to 1/4 inch before lighting and never leave a burning candle unattended.
• We are not responsible for any damage or injury resulting from improper use of our candles.
• Please do not burn your candle for longer than 3 hours at a time for best results. 

8. Intellectual Property

• All content on our website, including but not limited to text, images, logos, and designs, is the property of Express Yourself Candle Co, and is protected by copyright, trademark, and other intellectual property laws.
• You may not use, reproduce, or distribute any content from our website without our express permission.

9. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy [link to Privacy Policy] for information on how we collect, use, and protect your personal data.

10. Limitation of Liability

• To the maximum extent permitted by law, Express Yourself Candle Co. shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damages for lost profits, business interruption, or personal injury arising from the use or inability to use our products.

11. Indemnification

• You agree to indemnify, defend, and hold harmless Express Yourself Candle Co, its officers, employees, agents, and affiliates from any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from your use of our products or violation of these Terms.

12. Changes to Terms of Service

• We may update or modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our services after such changes will constitute your acceptance of the revised Terms.

13. Governing Law

• These Terms are governed by the laws of [Your State/Country], without regard to its conflict of law principles. Any disputes will be resolved in the courts of Connecticut, USA.

14. Personalized Audio Candle — Terms of Service

How does the personalized audio feature work?
Each personalized candle includes a QR code that links to a private audio experience hosted through an unlisted video on YouTube and embedded on our website. Only the customer and Express Yourself Candle Co. have access to the link.

Privacy & Access

• • Your audio content is hosted as an unlisted video, meaning it is not searchable or publicly visible.

  • Access is limited to:

    • You (the purchaser and intended recipient)

    • Express Yourself Candle Co. for hosting and support purposes

  • We do not share, sell, or publicly distribute your audio content.

Ownership of Content

• • You retain ownership of any personal message, story, or audio you provide.

  • By submitting content, you grant Express Yourself Candle Co. permission to:

    • Edit audio for clarity or length if needed

    • Host the audio for playback through your candle’s QR code

  • We do not use personalized recordings for marketing without written permission.

Content Guidelines

To ensure a safe and respectful experience, submitted content may not include:

• • Hate speech or harassment

  • Explicit or illegal material

  • Copyrighted material you do not have permission to use

  • Threats or harmful messaging

We reserve the right to decline or request revisions to any submission that violates these guidelines.

Availability & Longevity

• • Personalized audio links are intended to remain active for 30 days after you receive the product.

  • In the unlikely event of a platform change or technical issue, we will provide a replacement link when possible.

  • Customers are encouraged to save or download a personal copy of their audio for backup.

Edits & Revisions

• • One revision is included with each personalized order if requested within 7 days of delivery.

  • Additional revisions may require a service fee.

Returns & Refunds

• • Because personalized candles are custom creations, they are non-refundable once production begins.

  • If there is a technical issue with your audio playback, we will promptly fix or replace the digital experience.

Customer Responsibility

By placing an order for a personalized audio candle, you confirm that:

• • • You have the right to share the submitted content

    • You understand how QR code access works

    • You agree to these terms of service

15. Contact Us

• If you have any questions or concerns about these Terms or our products, please contact us at:

  Express Yourself Candles Company LLC
  Email: Cynthia@expressyourselfcandleco.com

  Phone: 860-821-1021